Cancellation & Returns

Do you offer a Return Policy & is it applicable on COD ?

Yes, we do offer a 30 days Money-Back Guarantee. If you are not 100% sure that you can install GadgetShieldz on your device, simply return us the entire package in an unused and resalable condition for a refund. The packaging and its contents have to be in the same condition as received. Please note that there will be a deduction of Rs.100 (US$ 1.99) as restocking fee from the refunds for each ordered item. Any shipping, handling or COD charges paid will not be part of the refunds.

How do I cancel my order?

In case you wish to cancel your order, please email us at support@gadgetshieldz.com along with your order details and cancellation request.

Can I cancel the order before delivery?

You can cancel your order within 12 hours of order placement if it has not been shipped. Once orders are shipped, refunds will be processed only after we receive the returned package from your side.

How do I return the package and who pays for the return shipping?

You should safely pack the order and return it back to us using a shipping service with pre-paid shipping. Please mention your invoice and order number on the package so that we can identify your return and process the refund correctly. We would not accept any returns which are not sent with shipping charges pre-paid.

How much time will it take for my refunds to show up?

Once we receive your returned package, your refunds will be processed within 1-2 business days. Once the refund has been processed, allow 6-7 business days for it to show up in your original payment source used. In some cases, it may take around 10-12 business days for the refunds to get credited in your payment source.

What will be the mode of refunds?

Your refunds will be sent to the original payment source used by you at the time of placing your order. For example, if you had used a credit card to make your payment, your refund will be sent to your credit card.

Is refund possible for Cash on Delivery Product?

It is definitely possible to get refund for COD when you return your shipment safely. Once we receive your returned package, our support team will connect with you. All the refunds will be made only through Paytm.